COMPLAINTS AND ADJUSTMENT

CARNIE BROS
16 PEEL STREET
LONDON

July 4, 2013

PRIMMER&LEEDS
14 SEFTON PLACE

LONDON

Dear Sir,                                                                                                                           

Herewith this letter, we would like to inform you that on 1^st July 2013, we ordered 36 copies of Electronic Trader, 24 copies Electrical Resitence of Metal. After we checked it turns out there 4 copies of Electronic Trader missing.

We ask you to send us the missing items are 4 copies of the Electronic Trader.

We would like you to send the replacement very soon. Thank you.

Your Sincerely,

Chintiami

Purchasing Manager

PRIMMER&LEEDS
14 SEFTON PLACE
LONDON

July 5, 2013

CARNIE BROS
16 PEEL STREET
LONDON

Dear Ms,

Your letter of 4^th July 2013 complaining about that you received goods order there is missing.

We quite understand your annoyance, we're sorry for the loss of the goods, for that we will soon be sent back.

We are promise to send the copies by Motor Express Co.Ltd immediately.

We hope you will forgive for the mistakes and the inconvenience. Thank you.

Your Sincerely,

James Wiliam

Marketing Manager